At The Alpha Book Publishers, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information, as well as your rights and choices regarding your information.

1. Information We Collect

We collect personal information from you when you interact with us through our website, phone (including SMS), email, or other communication channels. The types of information we collect include:

Personal Information: Name, email address, mailing address, phone number, and other contact details.
Order Information: Details of the products and services you order, including payment information.
Communication Details: Information from your interactions with us via phone, SMS, email, or through our website’s Contact Us page.
Browsing Information: Data collected through cookies and other tracking technologies, including your IP address, browser type, and pages you visit on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Account Notifications: To keep authors informed about important updates related to their publishing projects. This includes alerts on account activities such as successful login attempts, password changes, or new document uploads.
Customer Care: To provide timely support and assistance throughout the publishing process, including responding to inquiries, addressing concerns, and providing updates on service requests.
Delivery Notifications: To inform authors when their printed books or other materials are shipped and provide tracking information and estimated delivery dates.
Marketing: To promote new book releases, special offers, and upcoming events to authors and readers. These messages include exclusive discounts, early access to new publications, and invitations to events.
Site Improvement: To improve our website, services, and user experience by analyzing user interactions.

3. Consent for Marketing Communications

Opt-In/User Consent for SMS and Email
Opt-In Requirement: When collecting phone numbers via our website intake form or at the time of payment via Stripe, we include clear opt-in language requesting your express consent to receive marketing or promotional messages via SMS or email. The form includes a checkbox stating: “I consent to receive SMS updates and promotional messages from The Alpha Book Publishers. Message and data rates may apply.” Users must check this box to provide their consent.
Double Opt-In Process for SMS: We use a double opt-in process for SMS communications. After you provide your phone number, we send an initial SMS asking you to confirm your subscription by replying “YES” to opt-in. This ensures clear and verified consent.
Consent at Time of Payment: Consent for receiving marketing communications is also captured at the time of payment via Stripe. During the checkout process, you will be asked to confirm your preference to receive marketing updates via a checkbox option, ensuring compliance and your active agreement to receive such messages.
Opt-Out Instructions
Opt-Out Language in Messages: Every SMS or email communication we send includes opt-out instructions. For SMS, you can opt out at any time by replying with keywords such as “STOP” to opt-out. For emails, you can opt out by clicking the “unsubscribe” link at the bottom of any email.
Sample Opt-Out Language for SMS: “You are receiving this message because you opted in to receive updates from The Alpha Book Publishers. To stop receiving messages, reply with ‘STOP’. To opt-in again, reply with ‘START’.”
Logging and Tracking Consent
We track and log all opt-ins and opt-outs for both SMS and email communications to ensure compliance. In cases where proof of consent is required, we can provide detailed logs of the opt-in process, including screenshots of the consent language used on our forms, during Stripe payment processing, and in SMS messages.

4. Sharing Your Information

We do not rent or sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering services. These providers are required to keep your information confidential and use it only to provide services to us.

We do not share or sell any SMS opt-in data or phone numbers provided to us for SMS marketing purposes with any third parties for their own marketing use.

5. Security of Your Information

We take the security of your personal information seriously and use industry-standard measures, such as Secure Sockets Layer (SSL) encryption, to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

Access and Update Information: You can access and update your personal information by logging into your account on our website or contacting us directly.
Delete Your Information: If you wish to cancel your account or request that we delete your personal information, please contact us. We will retain your information only as necessary to comply with legal obligations or resolve disputes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings.

8. Social Media and Third-Party Links

Our website may include social media features and links to other websites. These features and links may collect your IP address and track your interactions. Your interactions with these features are governed by the privacy policies of the respective platforms or websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.

10. Legal Disclaimer

We reserve the right to disclose your personal information as required by law and when we believe it is necessary to protect our rights, comply with legal processes, or respond to a governmental request.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us via:

Email: info@thealphabookpublishers.com
Phone: (469) 242 0453
Contact Us Page: https://thealphabookpublishers.com/contact/